Scott And Carol Present - Wednesday At IAAPA
Wednesday started off bright and early with the Owners and General Managers breakfast. The keynote was to be delivered by none other than Nick Varney, the Managing Director of Merlin Entertainments. But first, there were some more awards to be passed out, because this group works hard all year and only gathers annually. Three service awards from IAAPA were announced.
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He brought up his psychotic obsession about guest satisfaction and shared the fact that the different properties are averaging 15% growth for each of the last four years. He states his mission as “combining innovation and creativity with responsible corporate management.” According to Varney, consolidation in any industry is inevitable. The important thing is to strive to ensure that the best people are retained and encourage creativity and risk taking. As far as current economic conditions, he was more concerned about the banking problems and he expects the current downturn not to last as long as predicted because everything toady moves at a much faster pace than in the past. After this encouraging news, it was time to hit the trade floor again.
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So that wraps up another busy day. There were many other things to see and do, but we only have time for the highlights. Next report will be sometime on Thursday, just when we have no idea.
Scott and Carol
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